A lot of products created these days have an application and/or software supporting it. All these go hand in hand. Once, the product is created, the work is not done, in fact the real work begins from here, only. The product after its creation is brought in the market and now the customers will keep the working of it under scrutiny.
In order to be successful here; at the time of creating the product, its co-related software or application, and more, developers need to have an in-depth knowledge of the product. People, who would provide support for this well-made product and its version/s, need to be trained accordingly. A developed product’s maintenance would be much easier, if it is developed with proper architecture. To leave customers satisfied, a 24*7 support is a must. Make sure the maintenance of your product is up-to-the-mark and leaves customers pleased!