MSP Systems Ltd

Privacy Policy

1. Introduction

The Company respects your right to privacy. This Privacy Policy explains in detail the types of business/personal information we may collect about you when you interact with us. It also explains how we will store and handle that information, how we keep it safe, how you can exercise your privacy rights and how we combine data across our group of companies’ suppliers and Retailers/stores to provide you with services we provide not limited to Qwick Basket online app collection/delivery.
We only collect very basic data such as name, address, date of birth (for age verification) preferred payment card details for us to provide you services relevant to you.
If you have any questions or concerns about the use of your information, then please contact us 0208 9533962 or email admin@msp-group.co.uk.

2. MSP group of companies.

MSP Systems Ltd a UK based company also have two branches in India. MSP Software PVT Ltd and MSP Concepts PVT Ltd:
  • MSP Systems Ltd- registered company that owns and trade under Qwick Basket.
  • MSP Software PVT Ltd (India)- provide MSP support for the application you operate.
  • MSP Concepts PVT Ltd (India)- Provide services for marketing, web services and web development.

3. When do we collect information?

We collect your information in a number of instances, including when you:
  • You contact us to enquire about our product and services.
  • When you become a customer that has acquired services from us.
  • When you call us for support and help?
  • When you call us for any other reason where we require details to assist you.
We also collect your information when our Retailers, suppliers and partners – e.g. Shop owners/Stores, Symbol groups, Chip and Pin providers and any other suppliers – share information with us about the product or service you have purchased.

4. What business/personal information we collect and why?

The information that we collect about you are:
  • Your/Company/Partnership name
  • If it is sole trader then you name.
  • If it is a Limited company then the Director’s Name
  • If it is Partnership then all partners names
  • Your registered address and trading address.
  • Your telephone and email address
  • Any other contacts telephone numbers and email address that is given.
  • Any IP addresses or connectivity tool details to log into your system remotely.
  • Sales Data as per clause 6.23.2.
Such details are necessary for us to:
  • Provide you with a quotation.
  • Process your orders including sending order confirmation and delivery information via email or text message. or process payments due to us.
  • Contact you about balances, invoices, charges, support and any products services that we have.
  • Understand your needs and listen to your feedback.
  • Register your details as a new client.
  • Manage and process your charges/maintenance;
  • Send you new bulletins with information about new products and services.
  • Respond to any issues or queries.
  • Conduct analytics to understand how our services can be improved.
  • Notify you about changes to our service.

5. What personal information we collect and why?

The information that we collect about you or your customers are:
  • Your name.
  • Your address.
  • Your telephone and email address.
  • Any other contacts telephone numbers and email address that is given.
  • Date of Birth for age verification for legal obligation.
  • Process your orders including sending order confirmation and delivery information via email or text message. or through the app.
  • Payment card details used for authorised payments only. MSP do not hold your card data as the payment is carried out by the secured authorised third party.
  • Contact you about balances, invoices, charges, support and any products services that we have.
  • Understand your needs and listen to your feedback.
  • Register your details as a customer.
  • Manage and process your orders and deliveries.
  • Send you news bulletins with information about new products and services.
  • Respond to any issues or queries.
  • Conduct analytics to understand how our services can be improved.
  • Notify you about changes to our service.
Third party information provided to us.
Some third-party Retailers, suppliers or companies provide us information about you. Such information is required for us to set you as a customer and for the application to run in liaising with stores for orders and deliveries. In Some instances, Retailers, suppliers or companies provide us with information to contact you in order for us to sell our product and services to you before you become one of our customers.
Where we have obtained your information from various sources, we may combine this information in certain circumstances in order to enhance our understanding of your requirements and preferences in relation to our products and services. This is necessary for the purposes of our legitimate interests to ensure that we provide you the most appropriate offers for products and services.
We will use your information for sales, supply support and financial analysis purposes, to determine how we are performing and where improvements can be made. This is necessary for the purposes of our legitimate interests in understanding how our business is performing, and considering how to improve our performance.

6. Who do we share your information with?

We may disclose your information to the following categories of recipients:
  • To all MSP group of companies and its employees as listed above.
  • To any Retailer or store.
  • To any suppliers such as third-party payment gateway that we use.
  • To any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights or apply our Terms and Conditions, or (iii) to protect your vital interests or those of any other person;
  • To a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your information only for the purposes disclosed in this Privacy Policy;
  • To any other person with your consent to the disclosure.Where we share your information with third party service providers and partners, we apply a policy to ensure your information is safe and in order to protect your privacy. Our policy requires:
  • We provide only the information they need to perform their specific services.
  • They may only use your data for the purposes we specify in our contract with them.
  • We work closely with them to ensure that your privacy is respected and protected at all times.
  • If we stop using their services, any of your information held by them will either be deleted or rendered anonymous (subject to applicable law).

7. Legal basis for processing information

Our legal basis for collecting and using the information described above will depend on the information concerned and the specific context in which we collect it.
However, we will normally collect information from you only (i) where we need the information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect information from you or may otherwise need the information to protect your vital interests or those of another person.
If we ask you to provide information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your information is mandatory or not (as well as of the possible consequences if you do not provide your information).
Similarly, if we collect and use your information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

8. How do we keep your information secure?

We use appropriate technical and organisational measures to protect the information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your information. Specific measures we use include:
  • Keeping your information up-to-date and accurate. Please note that, to do this, we require you to tell us if any of your details such as your name or address change; and
  • Having in place strict security procedures for the storage and disclosure of your information to prevent unauthorised access.
Unfortunately, the transmission of information via the Internet (including emails) is not completely secure. Although we endeavour to protect your information, we cannot guarantee security of your data transmitted to and/or through our Websites and Apps; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

9. International data transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of the UK. But the information is only supplied to our group of companies and as such we ensure that the policies applied are in line with UK legislation.

10. Data retention

We retain information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your information, we will either delete or anonymise it or, if this is not possible (for example, because your information has been stored in backup archives), then we will securely store your information and isolate it from any further processing until deletion is possible.

11. EPOS and Back-Office transactional data

You consent and we may collect your transactional data including ordering, delivery and any other data held within the software on each transaction. This has no personal data contained unless otherwise indicated in this contract in any other clauses. Such data is used by the Company for marketing and advertising purposes and such data may also be provided to third party Companies and suppliers in order to market their products/services or for such companies to analyse/compare store, area, regional and country data. The Company reserves the rights to this data and to provide this data to selected third parties

12. Loyalty programme data

If your store is operating the QwickPoints loyalty programme then your customers have consented to our privacy policy when they have signed up on the website or through the app. You do not hold the data in the store but you have access to these data. As such it is your responsibility to ensure that data, they you may view is kept confidential and not provide to any other third-party other than MSP group of companies.

13. Your data protection rights

You have the following data protection rights:
  • If you wish to access, correct, update or request deletion of your information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below.
  • In addition, you can object to processing of your information, ask us to restrict processing of your information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
  • We do not carry out marketing, cold calling or call/email you for any marketing.
  • You can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

14. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy.

15. How to contact us

If you have any questions or concerns about our use of your information, please contact our Data Protection Officer at the following address:
MSP Systems Ltd. 4 Maypole Yard. Between 14-16 West Street. Dunstable. Bedfordshire. LU6 1XF
Tel: +44(0)208953 3962
Email: admin@msp-group.co.uk